- Lead Times -
Lead time information can be found here
The information below can also be found in our FAQ
- International Shipping -
UPS is our exclusive carrier for all international shipments. We do not ship to hotels, motels, hostels, etc. We also have dealers and distributors in many other countries. Shipping costs vary, once you enter your shipping address on our website it will automatically calculate the correct shipping cost. All prices shown on our site are in US Dollars. There may be additional taxes and import fees due on delivery. Seat Concepts does not collect or profit from these fees. By purchasing, you agree to cover any additional costs due on delivery. Refusing to pay those duties and taxes will deem the package abandoned and there are no refunds if this is the outcome. We do our best to calculate shipping for our International customers at the time of purchase. However, sometimes those calculations are incorrect and we may need to contact you for additional postage that is out of our control. We apologize for any inconvenience this may cause. We truly appreciate your business.
- Product Warranty -
There is a 1-year product defect warranty to the original purchaser. This does not cover abuse, impact (crash) damage, cross threaded or stripped mounting bolts/inserts, damage done during customer installation or sun-faded colors. Excessive wear or abrasion at the knee area is common to riders who wear knee braces or grip tightly with their knees and is also not covered under warranty. For warranty claims, we will attempt to verify the issue as best we can with pictures, but in some cases, an item must be sent back for a hands-on inspection. If the product is found to have a defect, we will, at our discretion, repair or replace the item.
- Return Policy -
Returns are accepted within 45 days of the original purchase date. Unused kits and complete seats can be returned for a refund minus shipping cost and a 15% restocking fee. Items must be in perfectly new, sellable condition, and MUST be returned in the original packaging with a valid RMA #. To get an RMA #, please contact us prior to shipping your product(s). Kits, once installed, are not returnable. Seats with other than standard stitching and/or other than standard foam densities cannot be returned. If you have any questions please contact us before purchasing. Seats received without a valid RMA # will not be accepted.
These Terms and Conditions are subject to change without notice. When you purchase item(s) from Seat Concepts you agree to these terms and conditions.
-Seat Concepts Management